Refund Policy

  • We want you to be completely satisfied with your panda8pm purchase. If for any reason you are not satisfied, we offer a hassle-free refund policy.
  • To be eligible for a refund, the item must be returned in its original condition, unworn, unwashed, and with all tags attached, within 30 days of the purchase date.
  • Refunds will be issued to the original form of payment within 7-10 business days after we receive and inspect the returned item.
  • Shipping and handling charges are non-refundable unless the return is due to an error on our part.

Return Policy

  • If you need to return an item, please contact our customer service team to initiate the return process and receive a return authorization (RA) number.
  • Items must be returned within 14 days of the purchase date to qualify for a refund or exchange.
  • Please ensure that the item is securely packaged to prevent damage during transit.
  • We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost or damaged in transit.
  • Once we receive your returned item and inspect it, we will process your refund or exchange promptly.

Smart Returns

  • Our goal is to make the return process as easy and convenient as possible for our customers.
  • We offer free returns on all eligible items within the continental United States.
  • International customers may be responsible for return shipping costs unless the return is due to a product defect or an error on our part.
  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Exclusions

  • Some items may not be eligible for return or exchange, such as final sale items or personalized products.
  • Returns of swimwear, underwear, and pierced jewelry will only be accepted if the original hygienic liner/seal is intact.

Exceptional Circumstances

  • In certain exceptional circumstances, such as extended holiday periods or unforeseen events, we may extend the return period to accommodate our customers.
  • We understand that situations may arise beyond your control, and we are committed to finding a fair and satisfactory resolution.
By shopping with panda8pm, you agree to abide by our refund and return policies outlined above. If you have any questions or concerns, please don’t hesitate to contact our customer service team for assistance. Your satisfaction is our priority.

If you have any questions or concerns, please contact us at [email protected]

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